INFORMATION AND REFERRAL SPECIALIST
Recovery Resource Council is a 60-year-old non-profit organization in Fort Worth, Texas. Our mission is to promote wellness and recovery from alcohol, addiction and mental health issues. Our core values are compassion, integrity, empowerment and vision.
The person we are seeking to fill this position has excellent verbal communication skills, is knowledgeable of telephone etiquette, and has organizational skills conducive to an environment that is fast-paced and requires multitasking. This position also requires computer and typing skills, the ability to train others and skills to research, organize and record data. We prefer the candidate of our choice to have knowledge of chemical dependency and addictions, self-help and recovery groups, and community resources for people with substance use issues. The person we seek to hire also has warm people skills, a positive attitude and seeks to be a strong team player.
Job Duties include answering a high volume of information and referral (I&R) phone calls in a timely fashion, providing current, correct and appropriate information in a prompt, courteous and professional manner. This person is required to accurately track their phone calls. He or she also assists in training and orienting I&R volunteers and new staff as needed. This job includes conducting intakes for clients presenting for treatment for substance use issues and preparing them for their visit with a case manager. The I&R Specialist is also responsible for scheduling clients for numerous other programs in the clinical department along with managing referrals from DFPS and coordinating substance use screenings with program case managers.
We are seeking someone with a high school diploma, G.E.D. or equivalent. We prefer that he or she has at least one year of experience in the substance use field and/or crisis intervention activities. A bi-lingual candidate is preferred.
Those interested reply to Margie Hatcher at firstname.lastname@example.org
Recovery Resource Council 817-332-6329